Terms of service

Welcome to Mr Pup. These Terms of Service ("Terms") govern your use of our website and the purchase of products from Mr Pup. By accessing our website or placing an order, you agree to these Terms. If you do not agree, please do not use our website.

1. General

Mr Pup provides premium pet products for customers through our online store.

By using our website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.

We reserve the right to refuse service to anyone for any reason at any time.

2. Products

We strive to ensure all product descriptions, images, and pricing are accurate. However, we cannot guarantee that all information is completely error-free.

Product colors may vary slightly depending on your device's display settings.

We reserve the right to modify or discontinue products without prior notice.

3. Pricing

All prices are listed in U.S. Dollars (USD).

Prices are subject to change without notice.

If a pricing error occurs, Mr Pup reserves the right to cancel any affected order and issue a full refund if payment has already been made.

4. Orders

Once an order has been placed, you will receive an order confirmation email.

Mr Pup reserves the right to refuse, limit, or cancel any order for reasons including but not limited to:

  • Product availability
  • Payment verification issues
  • Suspected fraud
  • Incorrect pricing
  • Shipping restrictions

If your order is canceled after payment, a full refund will be issued.

5. Shipping

Processing times and shipping estimates are provided on our Shipping Policy page.

Delivery dates are estimates and cannot be guaranteed.

Mr Pup is not responsible for delays caused by:

  • Shipping carriers
  • Customs processing
  • Weather conditions
  • Natural disasters
  • Incorrect shipping addresses provided by customers

6. Returns & Refunds

Please refer to our Refund & Return Policy for detailed information regarding eligibility, return procedures, and refund timelines.

7. Payments

We accept secure payments through trusted payment providers.

By submitting payment information, you represent that you are authorized to use the selected payment method.

Orders will not be processed until payment has been successfully authorized.

8. Intellectual Property

All content on this website, including but not limited to:

  • Logos
  • Images
  • Product descriptions
  • Graphics
  • Text
  • Branding
  • Website design

is the property of Mr Pup and may not be copied, reproduced, distributed, or used without prior written permission.

9. User Conduct

You agree not to:

  • Use the website for unlawful purposes
  • Attempt to interfere with website security
  • Upload malicious software
  • Submit false information
  • Copy or exploit website content without permission

Violation of these Terms may result in termination of access to our website.

10. Limitation of Liability

To the fullest extent permitted by law, Mr Pup shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of our website or products.

Our total liability for any claim related to a purchase shall not exceed the amount paid for the product in question.

11. Product Use

Customers are responsible for using all products safely and according to any instructions provided.

Always supervise pets when introducing new toys, feeding accessories, or other products.

Mr Pup is not responsible for injuries or damages resulting from misuse of our products.

12. Third-Party Services

Our website may use third-party services for payment processing, shipping, analytics, or other functions.

These services operate under their own terms and privacy policies.

13. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

14. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time.

Changes become effective immediately upon being posted on this page.

Continued use of the website constitutes acceptance of any revised Terms.

15. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable in the jurisdiction where Mr Pup operates, without regard to conflict of law principles.

16. Contact Us

If you have any questions regarding these Terms of Service, please contact us through the contact information provided on our website.

Mr Pup Customer Support