FAQ

Find answers to common questions about our products and services.

  • At Mr Pup, our mission is simple: provide high-quality products that help dogs live happier, healthier, and more comfortable lives. We focus on quality, great customer service, and products that both pets and their owners will love.

  • We process orders within 1–3 business days. Standard shipping typically takes 5–10 business days depending on your location. Once your order ships, you'll receive a tracking number so you can follow it every step of the way. Shipping costs are calculated at checkout based on your location. We also offer free shipping on qualifying orders during select promotions.

  • We offer a 30-day return policy on all items. Products must be unused and in original packaging with tags attached. If your pet doesn't like a product, we'll make it right with a full refund or exchange. You can check our Refund policies for more details.

  • Yes! Our team of pet experts is available to help. Contact our customer service team for recommendations based on your pet's age, size, and specific needs.

  • We accept all major credit and debit cards, along with secure payment options such as Shop Pay, Apple Pay, Google Pay, and PayPal where available.